At Bearclaw Woodfixins, we respect your privacy and are committed to protecting the personal information you share with us. Whether you are ordering an Aussie puzzle or requesting a custom puzzle with a name, we want you to know exactly how your data is handled.

We only collect the information necessary to fulfill your order or respond to your custom design requests. This includes:

• Contact Information: Your name and email address.

• Shipping Information: Your physical address for delivery.

• Custom Details: Any photos of pets or specific names you share with us for Jay to use in his designs.

• Automated Information: Our website host (Squarespace) uses cookies and tracking technologies to collect standard site traffic details, such as how long visitors stay and which puzzles they view.

We use your information strictly for business purposes:

• To process and ship your orders.

• To communicate with you about your custom order.

• To provide customer support if you have questions about your woodwork.

We will never sell or rent your personal information to third parties for marketing purposes. We only share necessary data with trusted service providers strictly to process your transactions and deliver your orders:

• Payments: Your payments are processed securely through Stripe and our website provider (Squarespace). We do not see, access, or store your credit card numbers or banking details. Stripe handles this data securely in accordance with their own privacy standards.

• Shipping: We share your name and delivery address with shipping carriers (such as USPS or UPS) solely to ship your puzzles.

By using our site and submitting a custom order form, you consent to our collection and use of your information as described above. If you would ever like us to update your details or delete the pet photos you have provided after your order is complete, please let us know.

If you have any questions about this policy, or if you would like to request changes to your personal data, please contact us at jfoster@bearclawwoodfixins.com